FIND MORE ABOUT HOW TO CREATE CUSTOMIZED ENGAGEMENT CAMPAIGNS VIA CIRQ
Shape an unforgettable experience for your customer with seamless ordering while maintaining a tight control on operation of your store.
CirQ POS - The Best Way to create customized engagement campaigns
Importance of engaging customers
Having customer engagement is as important as serving customers. More often than not engaging customers brings additional sales.
CirQ POS capabilities
CirQ not only gives insights and ability to categorize customers on the basis of their behaviour and choices. It also provides an inbuilt system to engage with different groups of customers specifically.
Create Cohorts in the POS
Go to the right screen
On the left there are different sections
providing various related functionalities. Under sections are several
Under Marketing section, select create audience screen
Select various attributes from the groups of attributes and form an audience.
e.g. customers who visited 6-8 times in the last month and ordered from a category of dish you sell
Use campaign manager
Under Marketing section, select campaign manager screen to start a campaign. You can run campaigns till your billing date or threshold has not crossed
Engage with customers from CirQ POS
Send SMS or email to your customers from campaign manager screen.
You can schedule it to be sent in the future also
Write a good message
Provide subject and sending-from id in emails.
Contact CirQ support to know more about various kinds of engagements you can involve your customers in
To get a feel of user experience try our POS free for 15 days! Know about capabilities of our POS software now to boost your retail business through increased customer satisfaction!
Track your Customer Engagement Campaigns
View list of campaign
You can track a campaign with its campaign name. From list of campaign screen under Marketing
section click on your campaign name. Tracking your customer engagement
can increase output of the effort you will put in customer relationship
From marketing dashboard
Under Marketing section, see marketing dashboard
screen to observe customer's email and sms receipt interactions. See
channel wise call-to-action goal achievements. Observe performance and
improve your customer engagements.
Create Plans for Customer Engagements
Observe customer categories
Create targeted campaigns for different kinds of
audience. Invite customers to use an item they have never used. Also
observe demand of an item and make customer interactions accordingly
Capture customer details before checkout
including their age, gender, email address, etc. and know a customer
from the very first time of visit to your restaurant until the last time
for decision making
Increase targeted interactions
Track loyalty and keep in touch with regular customers. Take feedbacks and offer flexibilities like layaway! Contact us to know more about customer loyalty management